Terms of Service for TNT Digital Consulting


Effective Date: January 11, 2026

Welcome to https://tntdigitalconsulting.com (the “Website”), operated by TNT Digital Consulting, LLC (“TNT,” “we,” “our,” or “us”). By accessing or using this Website, requesting a proposal, purchasing services, or otherwise engaging with TNT (collectively, the “Services”), you (“you,” “your,” “User,” or “Client”) agree to be bound by these Terms and Conditions (“Terms”), as well as our Privacy Policy. If you do not agree to these Terms, you must not access or use the Website or Services.


  1. Services & Scope

    2. TNT is a digital consulting and technology services company. We may provide customer acquisition solutions, marketing and sales systems, CRM and marketing automation configuration, website/funnel development, analytics, business process optimization, and other technology-enabled consulting services.

    Any specific deliverables, timelines, and fees will be set forth in a separate proposal, statement of work, order form, or service agreement (each, a “Service Agreement”). If there is a conflict between these Terms and a Service Agreement, the Service Agreement will control for that engagement.


  2. No Guarantee of Results

    3. TNT provides strategies, systems, and implementation support designed to improve performance. However, you acknowledge and agree that:

    1. We do not guarantee leads, sales, revenue, profit, or any specific business outcome.
    2. Results depend on factors outside our control (market conditions, competition, pricing, offer quality, fulfillment, client response, ad policies, and more).
    3. Any examples, case studies, projections, or estimates are informational and not promises of performance.

  3. Client Responsibilities

    4. You agree to cooperate in good faith and provide timely access and accurate information needed for TNT to perform. Without limitation, you are responsible for:

    1. Maintaining access to your domain(s), website hosting, analytics, CRM, email systems, and advertising accounts.
    2. Approving (or rejecting) messaging, creatives, audiences, and campaign settings before launch when approval is required.
    3. Ensuring your products/services, pricing, and fulfillment capacity match your marketing activity.
    4. Backup/retention of your own data and credentials (we recommend admin-level password managers for your team).

  4. Marketing, Privacy & Compliance

    5. You are solely responsible for your compliance with applicable laws, regulations, and platform policies related to your business and campaigns, including (where applicable) CAN-SPAM, TCPA and telemarketing rules, privacy laws (e.g., GDPR, CCPA/CPRA), advertising standards, and consumer protection laws.

    TNT does not provide legal compliance advice. If you have questions about compliance, consult qualified legal counsel.


  5. No Legal, Tax, Accounting, or Investment Advice

    6. TNT is not a law firm and does not provide legal, tax, accounting, or investment advice. Any information or guidance provided is general and informational. You should consult licensed professionals for advice tailored to your situation.


  6. No Financial Authority

    7. TNT Digital Consulting does not take custody of client funds, manage advertising budgets, process payments on behalf of clients, or act as an agent, broker, or fiduciary. Clients retain full control and responsibility over their financial accounts and business decisions.


  7. Use of the Website

    8. You agree not to misuse the Website or Services. Without limitation, you may not:

    1. Attempt to gain unauthorized access to systems or accounts.
    2. Transmit malware, spam, or harmful content.
    3. Interfere with the operation of the Website or other users’ experience.
    4. Use the Website or Services in violation of any law, regulation, or third-party policy.

  8. Intellectual Property

    9. Unless otherwise stated in a Service Agreement, TNT (or its licensors) retains all rights, title, and interest in its methodologies, tools, templates, workflows, code libraries, processes, documentation, and deliverables that are pre-existing or developed outside the scope of your engagement.

    Upon full payment, you receive a limited, non-transferable license to use the deliverables provided to you for your internal business purposes, subject to these Terms and any Service Agreement.


  9. Confidentiality

    10. Each party may receive non-public business information from the other (“Confidential Information”). Each party agrees to use Confidential Information only to perform or receive Services and to protect it using reasonable care.

    Confidential Information does not include information that is public through no fault of the receiving party, was lawfully known before disclosure, is independently developed, or must be disclosed by law or court order.


  10. Payments, Subscriptions & Refunds

    11. TNT Digital Consulting provides digital services that are customized and initiated upon purchase. Due to the nature of these services, refunds are limited as outlined below.

    1. Fees are due as invoiced and are non-refundable once work has started or access has been provisioned.
    2. Late payments may result in pausing or suspension of Services and access to deliverables until payment is received.
    3. Third-party costs (software licenses, ad spend, SMS/email usage, etc.) are your responsibility unless explicitly included.
    4. One-time services or setup fees are non-refundable once work has commenced.
    5. Monthly subscriptions may be canceled at any time prior to the next billing cycle. Once a billing cycle has begun, fees for that period are non-refundable. If you cancel a subscription, you will retain access until the end of the current billing period.
    6. If TNT Digital Consulting is unable to deliver the agreed services due to internal error or failure to perform, a pro-rated refund may be issued at our discretion.

    If pricing and payment terms are defined in a client's Service Agreement, the terms in the Service Agreement will apply.

    To request a cancellation or refund inquiry, clients must contact support in writing at support@tntdigitalconsulting.com


  11. Lead Generation & Email Deliverability / Warm-Up Disclaimer

    12. TNT may provide tools, strategies, configuration, or warm-up workflows intended to improve email deliverability and lead generation. You acknowledge that inbox placement and campaign performance depend on third-party providers and many variables outside TNT’s control (including domain reputation, list quality, content, engagement, throttling, spam filtering, and platform enforcement).

    TNT does not guarantee inbox placement, open rates, reply rates, lead volume, or campaign success. You assume all risk associated with outreach and deliverability outcomes.


  12. Third-Party Platforms (SendGrid, Twilio, Ads, CRMs)

    13. TNT may integrate or configure third-party services such as SendGrid, Twilio, Meta/Google advertising platforms, analytics tools, CRMs, website plugins, and other vendors. These services are governed by third-party terms and policies.

    TNT is not responsible for third-party outages, suspensions, account actions, deliverability filtering, policy enforcement, rate limits, or changes to third-party features or APIs.


  13. Performance-Based Fees & Revenue Share

    14. In some cases, TNT may enter into performance-based, success fee, or revenue-sharing arrangements with clients. Any such arrangement will be expressly documented in a separate written Service Agreement.

    Performance-based compensation does not guarantee profitability, revenue, or specific business outcomes.

    Unless otherwise expressly agreed in writing, performance-based fees, success fees, and revenue-share payments are invoiced separately and are not processed through third-party payment processors used for TNT’s standard subscription or fixed-fee services.

    Clients remain responsible for the accuracy and completeness of any data used to calculate performance-based compensation.


  14. Disclaimers

    15. THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TNT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.


  15. Limitation of Liability

    16. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    (A) TNT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

    (B) TNT’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE WEBSITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO TNT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.


  16. Indemnification

    17. You agree to indemnify and hold harmless TNT, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

    1. Your products/services, offers, fulfillment, or customer interactions.
    2. Your marketing content, lists, data collection practices, or outreach activity.
    3. Your violation of laws, regulations, or third-party platform policies.
    4. Your misuse of the Website or Services.

  17. Suspension & Termination

    18. TNT may suspend or terminate access to the Website or Services for non-payment, suspected illegal activity, policy violations, or misuse. Either party may terminate an engagement as described in the applicable Service Agreement.

    Upon termination, you remain responsible for any fees incurred through the termination date, and any outstanding invoices become immediately due unless the Service Agreement states otherwise.


  18. Changes to Terms

    19. TNT may update these Terms from time to time. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.


  19. Entire Agreement

    20. These Terms, together with any Service Agreement and referenced policies, constitute the entire agreement between you and TNT regarding your use of the Website and Services and supersede any prior discussions or understandings.


  20. Severability

    21. If any provision of these Terms is held to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.


  21. Waiver

    22. The failure of TNT to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.


  22. Governing Law

    23. These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.


  23. Contact Information

    24. For questions about these Terms, please contact us at info@tntdigitalconsulting.com.

By using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Thank you for working with TNT Digital Consulting.